Frequently Asked Questions

OnlyRoses specialises in Ecuadorian roses, with preserved arrangements in a choice of colours, sizes and containers. Each product page shows the arrangement, its dimensions and available options so you can choose a gift that suits the recipient and their space.

OnlyRoses Classic Roses are premium Ecuador Roses, hand-selected for their exceptional size, colour, and longevity. Designed for discerning clients, they represent the pinnacle of luxury roses London, available as elegant bouquets and signature rose boxes.

Infinite Roses are real Ecuadorian roses treated through a preservation process to retain their shape and texture for long-term indoor display. They need no water or trimming, but should be kept away from direct sunlight, heat and moisture. Follow our Rose Care Guide.

Our roses are sourced exclusively from Ecuador, where ideal growing conditions produce extraordinary blooms. These Ecuador Roses are celebrated for their large heads, vibrant colours, and extended vase life, making them the foundation of our premium roses and luxury roses collections

OnlyRoses is defined by its exclusive focus on premium Ecuador Roses, widely regarded as the finest in the world. Combined with our signature craftsmanship, luxurious packaging, and meticulous attention to detail, we create luxury roses that transcend traditional floristry. From rose box delivery to bespoke arrangements, every element is designed to deliver distinction.

Unlike seasonal regions, Ecuador produces roses continuously, ensuring uniformity across every harvest. The result is a flower with remarkable longevity, velvety petals, and sculptural presence, prized by luxury florists for its size, strength, and unmistakable elegance. This rare combination elevates Ecuadorian roses into a benchmark of excellence within the global floral industry.

Yes! Many of our arrangements are available in a range of colours. For fully custom colour selections, please explore our Bespoke service.

Ecuadorian roses are considered the finest in the world because of the unique growing conditions found high in the Andes.At elevations of 2,800 meters and above, intense equatorial sunlight and cool nights slow the growth cycle, allowing each bloom to develop larger heads, thicker stems, and more saturated color.The near-constant year-round climate—balanced daylight hours, stable temperatures, and clean mountain air—creates extraordinary consistency in quality and availability.

Caring for OnlyRoses Infinite Roses is effortless. Simply keep them in a cool, dry environment, away from direct sunlight, humidity, and excessive heat. There is no need to water or trim the roses.With minimal care, these luxury preserved roses will maintain their shape, colour, and softness for many months, making them ideal for home décor, gifts, and special occasions.

With proper care, fresh cut roses from OnlyRoses typically last 7–14 days. Visit our Rose Care guide for tips on extending their life.

Our long lasting roses remain beautiful for up to 3 years with proper care, kept away from direct sunlight and high humidity. These are real preserved roses rather than artificial flowers, which is what makes them a timeless luxury gift.

Yes. We can create bespoke arrangements for your own vase. Contact our team with the vase dimensions and the colours you have in mind so we can advise on the design. Infinite Roses need no water and should be displayed away from direct sunlight, heat and moisture.

A rose box or roses in a box arrangement is one of the most sophisticated floral gifts available. Designed for impact and longevity, a luxury rose box conveys elegance, intention, and refinement. Whether for celebration or sentiment, sending premium roses in this format transforms a simple gesture into a memorable experience.

OnlyRoses presents a curated collection including rose bouquets, roses in a box, and iconic luxury rose box designs. Our signature hatbox roses and designer flower box arrangements are crafted with architectural precision, offering a modern interpretation of classic floristry. Each piece is designed not simply as flowers, but as a statement of refined taste.

Yes. Choose your arrangement, colour and size online, then check the delivery options for your postcode. Available dates, time windows and charges depend on your arrangement and destination. If no suitable option is shown, contact our London team before placing your order.

Absolutely. You can order roses online London through OnlyRoses with a seamless, luxury experience. Whether you wish to send roses London for a special occasion or a spontaneous gesture, our service is designed to be effortless and refined.

Absolutely. A real preserved roses gift is both luxurious and meaningful, symbolizing enduring love and appreciation. Whether it’s a luxury black preserved roses box or pink Infinite Roses in an acrylic box, these arrangements create a lasting emotional impact.

A rose box is an arrangement presented in a box. It may contain fresh Classic Roses or preserved Infinite Roses, depending on the product. Check the product page for the rose type, size and container, as the care instructions differ.

While it may seem counterintuitive, roses grown in Ecuador can have a lower environmental footprint than those produced locally in heated greenhouses.In Ecuador, roses grow naturally outdoors under abundant sunlight, requiring minimal artificial energy, heating, or lighting. By contrast, greenhouse-grown roses in cooler climates often rely heavily on fossil fuels to maintain optimal conditions year-round.Studies have shown that this energy use can outweigh the emissions from air freight. Additionally, Ecuador’s rose farms benefit from efficient land use and consistent production, making them a more sustainable and environmentally responsible choice overall.

Do not water Infinite Roses. Keep them indoors, away from direct sunlight, heat and moisture. See our Rose Care Guide for display and cleaning advice.

Among the most sought-after designs are infinity rose boxes in classic black, luxury black preserved roses boxes, and modern acrylic displays featuring pink infinity roses. Each eternal roses box is designed to be both a gift and a statement piece.

Classic Roses are our fresh roses and Infinite Roses are our long lasting preserved roses. Full definitions of these can be found here.

A single stem rose can stay wrapped for up to 24 hours. Larger bouquets will need to have their packaging removed and be placed in fresh water and a vase within a few hours or as soon as possible.

Yes, however some arrangements will need to be watered from the top, such as Manhattan Boutique, Classic Boutique or the Classic Boulevard. Please note, due to the size of some boxed products they can not hold a lot of water. If damage is caused to the product during watering OnlyRoses will not be liable to exchange or refund it.

InfiniteRoses do not require water and thus should not be watered, under any circumstances, as this will cause damage to your product. To get the most out of your InfiniteRose please ensure that you always follow our full care tips.

The best way to ensure your roses stay fresh is to follow our full care tips.

The lifespan of roses can depend on many factors, where they are kept, the climate, and how you look after them are but a few examples. As a general rule our ClassicRoses typically last 7 to 14 days and our InfiniteRoses should last up to 3 years, providing our care tips are followed. Should you have further queries regarding your rose life span please contact your nearest store directly.

Our five-day freshness guarantee for Classic Roses starts on the day of delivery, not the day you place or pay for your order. Follow the care instructions supplied with your arrangement and our Rose Care Guide. See our Refund Policy for the claim process.

Our one-year guarantee covers the shape and colour of Infinite Roses when they are cared for in accordance with our Rose Care Guide. For a claim covered by this guarantee, we provide a replacement rather than a refund. This guarantee is in addition to your statutory rights. See our Refund Policy for the claim process.

We strongly recommend that all products are not tampered with from arrival. All products with lids are intended to have these as a design feature and OnlyRoses will not refund or exchange a product that is damaged due to the removal of their lids. All products that arrive in vases are intended to have these as part of their design, OnlyRoses will not refund or exchange a product that is damaged due to being removed from it's vase.

A full list of all our active store locations can be found here.

We deliver to selected postcode areas in London and the surrounding area. Delivery availability depends on your address, arrangement and date. Check the available options when ordering, or contact our London team before placing an order if your address has no delivery option.

Yes, we offer same-day delivery across London seven days a week. Order by 6.30pm for central London postcodes, or by 6pm for outer London. At checkout you choose a delivery window: 11am to 7pm, 2pm to 7pm, or 4pm to 7pm in central London, while outer London addresses can select later windows, including evening delivery until 10pm. Delivery starts at £20, and the windows available for your address are confirmed at checkout.

Yes. Outer London addresses can select evening delivery windows running until 10pm, seven days a week. In central London our latest window closes at 7pm, because every arrangement is hand-finished at our Knightsbridge boutique and dispatched the same day. The exact windows for your postcode are shown at checkout.

We deliver to selected postcode areas outside London, including parts of Surrey and the surrounding area. We do not offer delivery to every UK address. Check the options for your postcode when ordering, or contact our London team to confirm availability.

Absolutely. You can select your preferred delivery date at checkout. For bespoke or large orders, we recommend contacting us in advance to confirm availability.

Packaging and presentation vary by arrangement. The product page shows the container, dimensions and available sizes. Your arrangement is packed for its journey and handled with care.

Yes. We specialise in flower delivery London same day and urgent flower delivery London for last-minute occasions. Our team ensures that even time-sensitive orders maintain the highest OnlyRoses standards.

Choose your arrangement, colour and size, then check the available delivery dates, time windows and charges for your postcode. Same-day delivery is available in selected areas, subject to preparation time and availability. For an urgent request, contact our London team before placing your order.

The available delivery dates and time windows depend on your postcode, arrangement and order time. Same-day options may be available in selected areas. Check the options when ordering or contact our London team for an urgent request.

You will get a WhatsApp from the boutique as soon as your arrangement is ready to go out, and a confirmation once it has been delivered.

We do not publish a live courier map. A delivery round usually carries several arrangements, and a map would show the recipient addresses that have nothing to do with their gift. If you would like an update before your window, message us on WhatsApp or call +44 20 7373 9595 and we will check with the driver.

At checkout you choose a delivery window: 11am to 7pm, 2pm to 7pm, or 4pm to 7pm in central London. Outer London addresses can select later windows, including evening delivery until 10pm. The same-day cut-off is 6.30pm for central London and 6pm for outer London. The windows available for your postcode are confirmed at checkout.

Our courier contacts the recipient first. If there is no answer, we try to leave the arrangement with a concierge or a neighbour, or in a safe place at the address. If none of those is possible, the roses come back to the boutique and we redeliver, either later the same day or the following day. We will tell you which.

Contact us on WhatsApp or +44 20 7373 9595 and we will trace the order with the courier. If the arrangement could not be handed over, it returns to the boutique and we redeliver at the earliest opportunity, either the same day or the following day.

Yes. We can re-route a delivery right up to the scheduled delivery time, and in practice even when the courier is already at the original address. A re-routing charge applies. Call or message +44 20 7373 9595 as early as you can: a change made late in the window may push the delivery into the next available slot.

Colour. If the shade you ordered is unavailable, we contact you before delivery and suggest the closest match, or a later date once that colour is back in stock. You will not be sent a substitute without being asked first.

Damage, quality or stem count. We replace the arrangement free of charge within 24 hours. If you would rather have a refund, send us a photograph by WhatsApp or email; we then collect the product and issue the refund.

Please tell us within 24 hours of delivery for fresh roses, and within 5 days for Infinite Roses.

Yes. Premium roses are cut at a tighter bud stage than supermarket flowers, which is part of what gives them their vase life. They open over the following days rather than arriving fully open. If stems are still closed after several days in fresh water, re-trim them and follow our rose care guide; if nothing changes, contact us within the timeframe above.

Yes - we specialise in custom luxury rose arrangements for personal occasions, weddings, corporate events, and branded gifting. Visit our Bespoke page to learn more or get in touch.

Yes. We work with a wide range of corporate clients across the UK. Please contact our team to discuss your requirements and we'll provide a tailored quote.

Yes, absolutely. You’re welcome to bring your own vase, and we’ll professionally arrange your roses in it. We recommend bringing the vase in advance or sharing its dimensions so we can ensure the perfect fit and styling for your arrangement.

You can visit us at 1 Hans Road, London, SW3 1QF. We are open Monday to Saturday, 11:00am – 7:00pm, and Sunday, 1:00pm – 6:00pm.

You can call or whatsapp us on +44 20 7373 9595 or use the form on our Contact page. We aim to respond to all enquiries within one business day.

Return and cancellation options depend on whether you ordered fresh Classic Roses, preserved Infinite Roses or a bespoke arrangement. Please read our Refund Policy for the applicable process, time limits and delivery-cost treatment. If your order arrives damaged or incorrect, contact us with your order number and photographs so we can help.